Effective September 4, 2026.
Sticker Sheets (StickerSheets.com) is operated by Eyespike Corporation. Everything we sell is printed to order from your artwork, so this policy is built around the proof.
Orders are approved in one of two ways. Some are proofed by email: we send a proof after you order and nothing prints until you approve it. Others are approved on the site: the design you confirm before adding it to your cart is your approved proof, and no emailed proof is needed. Your order confirmation tells you which applies, and the rules below cover both.
If your order is proofed by email, you can cancel for a full refund at any time before you approve the proof. Reply to the proof email or use the contact form and tell us to cancel. Nothing has been printed at that point, and we refund to your original payment method.
If you approved the design on the site before adding it to your cart, you can still cancel for a full refund within 1 business day of placing the order, unless you chose a rush service. Use the contact form with your order number. After that the order is in production.
If we send a proof and it sits without a reply for 10 days, we cancel the order and refund it in full so nothing is left hanging. We send reminders before that happens, and you can reorder at any time.
Your order enters production at a set point: if it is proofed by email, when you approve the proof; if you approved the design on the site, one business day after you order, or immediately if you chose a rush service. From then on it cannot be canceled, changed, or returned, because it is being made for you and cannot be sold to anyone else. The one exception is a delay on our side: if we cannot ship within the time we promised, you can cancel for a full refund, as described in our Shipping policy.
What we print is the design you approved. Please check it carefully: spelling, layout, sizes, cut lines, quantity, finish, and the shipping address on your order. Anything that prints as it appeared on the approved design is not a defect. That includes typos, a design you later changed your mind about, and color you approved on screen.
The proof shows your artwork, the layout, and the cut lines. It is not a sample of printed color or of the material. Screens show color with light and printing shows it with ink, so printed color can differ a little from what you see on a monitor, and matte, gloss and holographic finishes each read differently. Small variation in color, cut position, and size is normal in printing and is not a defect.
If what arrives does not match the design you approved, or arrives damaged, short, or wrong, tell us. Here is how, and what happens next.
Report it through the order problem form at StickerSheets.com/pages/order-issue with your order number, a short description, and photos of what arrived. Photos let us see the problem the way you see it and usually let us resolve it without you sending anything back.
You get at least the quantity you ordered; we sometimes add a few extra at no charge. If the count is short, or an item is missing, that is on us to put right.
We look at every report and reply with what happens next. Depending on the problem, that may be a reprint, a replacement, a partial or full refund, or a credit toward a future order. We decide which, based on what went wrong, and we do not promise a particular outcome in advance. If we ask you to return the affected sheets, we pay for that shipping.
We cannot help with problems reported after these windows, or with problems that come from using the stickers on surfaces or in conditions they were not made for.
Sample packs and any other ready-made items are not printed to order, so the proof rules above do not apply to them. You can cancel a ready-made item for a full refund at any time before it ships; use the contact form with your order number. Once shipped, ready-made items are not returnable and are not refunded. If one arrives damaged, short, or wrong, report it through the order problem form within 7 days of delivery and we will sort it out case by case.
Refunds go to the original payment method. We issue them within 3 business days of agreeing with you. They usually appear on your statement within 5 to 10 business days after that, depending on your bank or card issuer.
Use the contact form at StickerSheets.com/pages/contact for anything about this policy. If it is about a proof, reply to the proof email instead so the artwork stays attached.
This policy is part of our Terms of service. If any part of it is held unlawful or unenforceable, that part alone is removed and the rest of this policy and our other policies continue in full force.
